We'd love to hear from you!

GET IN TOUCH

6837 Route 9

Rhinebeck, NY 12572

845.876.8606

  • Black Facebook Icon

Mon - Sat: 9am - 5pm

Sunday: 10am - 4pm

  • Grey Facebook Icon
  • Grey Instagram Icon

The Phantom Gardener

Rhinebeck, NY

©2018 All Rights Reserved.

Website Design: Ed Stern Ink

March 28, 2020

Earlier this week we received notification that all horticultural operations in  New York State have been deemed essential. Click here to see the official statement.

 

Friday we had a staff meeting to plan out procedures for re-opening. Since we are now considered essential we will be re-opening in a limited capacity. Please read the following carefully:

  • Starting Monday, March 30th we will be taking phone and email orders for bulk and bagged material, hard goods (fertilizers, deer sprays, etc), and seeds and seed starting supplies for delivery only. Phones will be open 9am - 4pm.
     

  • Starting Saturday, April 4th we will be open for curbside pickup and deliveries only. You may order via phone or email.

    • We are working on online ordering and will get you information for that as soon as it is ready.

    • Live Video Shopping (via FaceTime, Skype, etc) will be available upon request as availability allows. More information to come.
       

  • Starting Saturday, April 4th our hours will be as follows:

    • Thursday - Monday 9am - 4pm

      • Curbside Pickup hours TBD

    • We will be closed Tuesday & Wednesday for order fulfillment and incoming delivery processing
       

  • For staff and customer safety we will not be open for browsing at this time.
     

  • We will be setting up loading spots for curbside pickup this week. We will have pickup hours and specific instructions later in the week.
     

  • We will send out as much plant availability as we can when we receive it. We pretty much sold out of plants during the sale and will not have anything in until the end of this coming week. We should have herb/veggie starts, houseplants, pansies, and Easter plants, and more available next weekend.
     

  • We will ONLY be accepting credit card payments.
     

  • For safety reasons All Sales are Final.
     

  • We are running on minimal staff so if you do not get an answer when you call, please leave a detailed message and someone will get back to you.
     

We are taking things day by day so please bear with us as we try to navigate this uncharted territory. 

 

During your time at home, you can always purchase a gift card to use later in the season.

 

Call us at 845-876-8606, email us, or reach out on Facebook messenger.

A note from Tony, Dave, James, and the entire staff:

 

The last week has rushed by in a blur of anxiety and confusion. The one thing that does stand out is that we have the absolute most supportive customers and community. We had friend after friend, client after client, plant lover after plant lover call, text, DM, email, stop by and offer:

"How can I help?"

"What can I buy?"

"You are essential!"

"Thank you for being here!"

 

You came out in droves. Our phones rang off the hook. Our inbox filled up. During checkouts we repeatedly heard:

"I hope this helps."

"Good luck!"

"We'll see you soon."

 

It was overwhelming and humbling and inspiring. You gave us hope for the future. From the bottom of our hearts, THANK YOU.